Your role will involve working closely with our Melbourne team to find the right people for our client’s projects. You will have an excellent phone manner (clear English), good communication skills and a high level of attention to detail.
All successful applicants must:
You will mainly be calling people from our large database who want to take part in the research projects we have on offer. These people will have filled out a survey and expressed interest in taking part in these projects. Your role will be to call them, screen them again over the phone to ensure they are meeting our client’s requirements then book them into the project. You will send a confirmation email to them and make a note in our database (Focus Pocus) that you have booked them into this project.
There are some projects which require you to call people from a client list. You will need to screen these respondents to make sure they are eligible for the research you are recruiting for and book them into the session.
Programs used:
We are looking for a revolutionary Video Editor to deliver life-like creative and spectacular animations on a full-time basis. Someone who’s looking for an exciting opportunity to apply their digital video production skills would be a perfect fit for the role.
Their focus will be on social media performance, optimising campaigns and strategies for co-op campaigns. Ideally, they will possess strengths in paid social media, SEO/SEM, content creation and scheduling as well as experience with a wide range of digital and social media platforms.
This person will be screening roles ranging from Virtual Assistants, Customer Service Representatives to specialized and managerial roles. We need someone zealous enough to take new challenges and turn ideas into successful implementation and results.
The Admin Assistant (DI) main role is to respond to tickets/emails and monitor job/work orders. They are responsible for the new and old enrollments of the services.
The Client Services Staff’s main role is to respond to tickets/emails and monitor job/work orders. They are responsible for the new and old enrollments of the services.
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The Technical and Admin Support Engineer will support our Australian client for their daily operations handling technical and admin tasks.
Your role will involve sorting and filtering data from when we email a survey link to people on our database to find the right people for our client’s projects. You will have excellent data sorting skills with the ability to work independently to filter the right respondents. You will review our client’s criteria to ensure you are finding the correct respondents for our recruitment team to book in the market research projects.
Once you find respondents who are on-spec you will also search for these people in our database (Focus Pocus) to ensure they haven’t done any other market research in the past 6 months. (We will train you on how to use this program). If more responses are needed for the project you will liaise with our Recruitment Manager on sending out more emails to our database.
Main Roles and Responsibilities:
Programs used:
All successful applicants must:
Your role will involve sorting and filtering data from when we email a survey link to people on our database to find the right people for our client’s projects. You will have excellent data sorting skills with the ability to work independently to filter the right respondents. You will review our client’s criteria to ensure you are finding the correct respondents for our recruitment team to book in the market research projects.
Once you find respondents who are on-spec you will also search for these people in our database (Focus Pocus) to ensure they haven’t done any other market research in the past 6 months. (We will train you on how to use this program). If more responses are needed for the project you will liaise with our Recruitment Manager on sending out more emails to our database.
Main Roles and Responsibilities:
Programs used:
All successful applicants must:
You will mainly be calling people from our large database who want to take part in the research projects we have on offer. These people will have filled out a survey and expressed interest in taking part in these projects. Your role will be to call them, screen them again over the phone to ensure they are meeting our client’s requirements then book them into the project. You will send a confirmation email to them and make a note in our database (Focus Pocus) that you have booked them into this project.
There are some projects which require you to call people from a client list. You will need to screen these respondents to make sure they are eligible for the research you are recruiting for and book them into the session.
Your role will involve working closely with our Melbourne team to find the right people for our client’s projects. You will have an excellent phone manner (clear English), good communication skills and a high level of attention to detail.
All successful applicants must:
Programs used:
As a virtual assistant you will work closely with the client and deliver the necessary and requested reports and tasks.
A crucial role in the Production department is ensuring customer parts are drawn correctly, nested efficiently and produced to specification. As a Programmer, it is your role to ensure all of these aspects are achieved.
A crucial role in the Production department is ensuring customer parts are drawn correctly, nested efficiently and produced to specification. As a Programmer, it is your role to ensure all of these aspects are achieved.
FileMaker is the software that is responsible for bringing every department of the business together in one place, enabling a seamless process internally and an excellent experience for our customers. We strongly encourage all of our staff to bring forward ideas, to improve FileMaker and improve the business. It is crucial for us to keep up with the daily demands and ideas that are being brought forward and therefore need to expand our team.
As a Virtual Assistant you will assist with sales administration duties and database management. You will work closely with real estate sales agent, reporting to the office manager and agency principal whilst working physically via Delonix office with another member of our team doing similar duties. By taking on these recurring tasks and administrative work, you free up time for small business owners, entrepreneurs and managers so they can focus on growing their businesses.
We're looking for a Travel Administration Assistant to join our fantastic team! This is for a DAYSHIFT Australian account - Saturdays and Sundays off.
We are looking for a resourceful Travel Administration Assistant to work with a fantastic Travel company in a small yet dynamic team. The candidate would be involved in the day to day operations in key duties that ensure our clients have consistent and fantastic service and experience with us. This position will suit someone who has great customer service, attention to detail and administration experience. This is a brand NEW role as the team is growing.
The Admin Virtual Assistant (2D-3D) role is to provide our customer base with exceptional customer service, accurate quotations and achievable production outcomes. This role is crucial to the business success as it ensures our customers first point of contact is professional and friendly. The industry is heavily reliant on word of mouth, which is why we must only provide high level service.
- Save customer files in designated DXF folders. Files are in the format of DXF or DWG.
- Upload customer files or your own drawn files into IP Laser to enter the material, thickness and quantities required. This generates parts, with a cost price per part
- Import the parts into our internally built system called FileMaker
- Accurately prepare quotation
The Payroll Assistant will process the payroll and ensure accurate & timely payment to staff. He/She will be reporting directly to the Human Resource Manager.
Reporting to the Project Manager, this role will see you grow and excel with exceptional mentoring and professional development. Working with commercial and industrial clients across the Construction and Fitout Industry, this role will see you gain experience in:
To be successful in this position, you will possess:
To provide high level customer service via email and by creating quotes to customers. Attention to detail, product knowledge, and time management is required.
Other nice to haves:
To provide high level customer service via email and by creating quotes to customers. Attention to detail, product knowledge, and time management is required.
Reporting to the Team Leader, the successful candidate will day-to-day work closely with our distributor clients, process order artwork approvals, provide advice and build business relationships between our clients and in-house sales team.
This job is for a Social media and Youtube specialist with a requirement of having high attention to detail on all parts of the role. English language must be very high in both written and spoken as they will be dealing directly with clients and writing SEO and Keyword rich content. They will be required to manage social media and youtube accounts as well as show initiative to improve business processes while documenting and creating systems on all duties. A strong interest in Marketing strategy and how to best implement it for business growth is a must.
Other Administrative Tasks:
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees
Whom are we looking for?
An experienced Digital Marketing professional with a positive attitude to join our team. The person must be able to:
Possesses a Bachelor’s degree and 2+ years of digital marketing experience with a history of producing quantifiable results in digital, including but not limited to demand generation, inbound marketing, digital advertising, social media, SEO, conversion optimisation, and reporting and analytics.
Is experienced in popular digital marketing and web tools, such as Google Ads, Google Analytics, Google Tag Manager, Facebook Business Manager, LinkedIn Advertising, Mailchimp, SEMRush, and Hootsuite
The Sourcing Media Associate will be directly reporting to the Talent Acquisition Manager and will be responsible for managing the social media platforms to help generate more leads and help maintain the company branding.
As a Web Developer, you would be directly involved in designing and developing the user experience you create. In addition, you’ll be talking to users and capturing web page interaction data to generate insights on how to improve user experience.
We’ll have many features to build, so you will be part of a team constantly looking at how to easily deliver new features.
This job is for an Administrative position with a requirement of having high attention to detail on all parts of the role. English language must be very high in both written and spoken as they will be dealing directly with clients.
They will be required to follow outlined task lists and follow up on overdue tasks with the people responsible as well as show initiative to improve business processes and support Clint on a day-to-day basis. A strong interest in Social media and how to best implement it for business growth is a must
Main Tasks:
Other Administrative Tasks:
Management of the Android TVs has presented some challenges as the TVs available don't formally support the enterprise management features of the Android OS. We've overcome many hurdles to create a viable product, but there is much room for improvement. The development team is small, diverse, friendly and eager to welcome new people to work with, especially someone that can help with their Android problems
We’re looking a specialist software engineer who will:
The Admin VA (ACL) role is to provide our customer base with exceptional customer service, accurate quotations and achievable production outcomes. This role is crucial to the business success as it ensures our customers first point of contact is professional and friendly. The industry is heavily reliant on word of mouth, which is why we must only provide high level service.
The Debt Collections Admin work with customers to collect their outstanding debts to the company. Duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payment plans with customers.
As a React Native Developer, you will be working with an Australian software and app developer.
This is a great opportunity to join a firm that focuses on:
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
The Bookkeeper is responsible for all aspects of Accounts Payable & Accounts Receivable and cash management processing reporting to the Senior Accountant Team Lead. Candidates must ensure all tasks are completed accurately and in a timely manner, meeting all required deadlines.
We are looking for a digital marketer who has experience in a variety of areas in order to help fulfil client projects each month. Website design / development, article publishing, photo editing, video editing, as well as some research projects, database creation and other administrative work. Our company is growing FAST and this role is critical to ensure that our clients receive a high level of work and we continue to deliver excellent results for their campaigns each month.
• Monthly production and management of content tasks for a variety of client accounts • Production of websites on Wordpress using Elementor • You’ll be liaising with the co-founder, Stuart Brown • Working with a growing, high impact team to develop creative marketing solutions • Setting up and managing client projects to allow smooth production of client projects
• Strong experience using Wordpress / Elementor and related plugins • A portfolio of work in a variety of areas (web, video, static image content) • Experience with the following software… • Adobe Premiere • Adobe Photoshop • Adobe Illustrator • Google Analytics • Google Tag Manager • Google Ads • Formal qualifications are not required, your portfolio and technical knowledge will be the main tool used to judge suitability.
Ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
We have an exciting opportunity for an ambitious Accountant to join our team. This role will report to and work closely with a Director, where you will have exposure to an array of clients and challenging work. You will be given early managerial responsibilities, direct client contact and have the opportunity to potentially train and mentor junior and offshore team members to help
fast-track your career progression.
The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario.
• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time
• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines
Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions, and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.