We are looking for an Office Admin Staff to perform a variety of administrative and clerical tasks. Responsibilities include providing support to our managers and employees, assisting in daily office needs, and managing our company’s general administrative activities. The ideal candidate should have good oral and written English communication skills and be able to organize their work using tools, like Microsoft Office and Google applications.
Responsible for increasing the company’s productivity by helping employees cultivate their skills and knowledge as well as update employees on company goals and procedures using seminars or lectures.
The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different type of audiences. Organizational skills and a positive attitude are important qualities of this role.
This person will be screening roles ranging from Virtual Assistants, Customer Service Representatives to specialized and managerial roles. We need someone zealous enough to take new challenges and turn ideas into successful implementation and results.
? Source and attract candidates by using databases, social media, job boards, etc.
? Screen candidates resumes and job applications
? Conduct interviews using the company's recruiting tools as well as other effective selection tools/methods
? Assess applicants’ relevant knowledge and experience
? Act as a point of contact and build influential candidate relationships during the selection process
? Completing paperwork for new hires.
? Promoting the company's reputation and attractiveness as a good employment opportunity.
? Providing recruitment reports to hiring managers.
? Candidate must possess at least a Bachelor’s Degree
? Must have at least 1 year experience in Sourcing, screening & recruitment preferably in a BPO setting
? Has an appropriate level understanding of Recruitment systems and processes
? Ability to build client and applicant relationships
? Above Average English communication skills both written and oral
? Strong attention to details
The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario. This position will be based in Dumaguete.
• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time
• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines
The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware and software and related infrastructure. This individual ensures that system
hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide laptop or desktop support (Windows or Macintosh) to end-users directly.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Administer users and computers or laptops manually.
• Provides e-mail and application support.
• Perform PC hardware and software maintenance/upgrades on a quarterly basis or as required.
• Creates trouble tickets regarding queries, issues, and complaints using the Ticketing System.
We are looking for an experienced Web Developer who will be responsible for coding, creating innovative design and layout of our website. This person’s responsibilities include building the website from concept all the way to completion of the website.
The QA Analyst will monitor inbound and outbound calls and email responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This person will participate in customer and client listening programs to identify customer needs and expectations.
We have an exciting opportunity for an ambitious Accountant to join our team. This role will report to and work closely with a Director, where you will have exposure to an array of clients and challenging work. You will be given early managerial responsibilities, direct client contact and have the opportunity to potentially train and mentor junior and offshore team members to help
fast-track your career progression.
The Digital Marketing Manager will develop, implement, track and optimize our digital marketing campaigns across all digital channels.
The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario.
• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time
• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines
Appointment Setters will be reporting to the general manager, and will help with our B2B sales. Shift schedule will be shifting since you will also be cold calling US clients. Work setup is in-office in the meantime.
Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions, and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.