The HR Associate role will handle HR and office-admin related concerns and provide assistance to the other support team members.
As a Loan Processor/Virtual Assistant, you will be responsible for various tasks to assist the client on their day-to-day tasks such as but not limited to the below:
We are looking for a passionate 3D Artist, who has a good eye with designing and structures. Also, you will be closely working with an Australian client for this role. This is a DAYTIME SHIFT role and FIXED WEEKENDS!
The following technical skills will be required as a minimum:
It’s not just about your technical skills; we are also looking for people who will work well with the team and have the following attributes:
We are looking for a Junior 3D Artist, to join our studio and assist in producing architectural visualizations of the highest standard. Your task will be activating areas of the animation using 3D characters and changing texture maps using Photoshop.
You will also be required to communicate with other artists involved in the project and make sure that you are using the latest references. It is vital that you have an understanding of the project’s brief and making sure the crowd activation adheres to the brief.
You will be working closely with the team, and a senior artist will be assigned to further develop your skillset and enhance learning.
As a React Native Developer, you will be working with an Australian software and app developer.
This is a great opportunity to join a firm that focuses on:
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications and systems work correctly.
Ideally, the candidate will have programming experience in WebGL and relevant framework such as three.js + React Fibre development. Additionally, preference will be given to candidates who have User Interface design knowledge and experience along with a strong Object-Oriented design and programming skills and full-stack experience.
UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.
The Graphic Designer is a permanent full-time role. The client is expanding and looking for an accomplished designer who upholds standard excellence in their work. Combined with experience and understanding of industry trends, user experience, and creative best practices across the industry. The ideal candidate can work autonomously in creating and evolving client's digital asset suite to establish a strong brand identity and deep customer engagement.
The Bookkeeper is responsible for all aspects of Accounts Payable & Accounts Receivable and cash management processing reporting to the Senior Accountant Team Lead. Candidates must ensure all tasks are completed accurately and in a timely manner, meeting all required deadlines.
We are looking for a digital marketer who has experience in a variety of areas in order to help fulfil client projects each month. Website design / development, article publishing, photo editing, video editing, as well as some research projects, database creation and other administrative work. Our company is growing FAST and this role is critical to ensure that our clients receive a high level of work and we continue to deliver excellent results for their campaigns each month.
• Monthly production and management of content tasks for a variety of client accounts • Production of websites on Wordpress using Elementor • You’ll be liaising with the co-founder, Stuart Brown • Working with a growing, high impact team to develop creative marketing solutions • Setting up and managing client projects to allow smooth production of client projects
• Strong experience using Wordpress / Elementor and related plugins • A portfolio of work in a variety of areas (web, video, static image content) • Experience with the following software… • Adobe Premiere • Adobe Photoshop • Adobe Illustrator • Google Analytics • Google Tag Manager • Google Ads • Formal qualifications are not required, your portfolio and technical knowledge will be the main tool used to judge suitability.
The Engineering Assistant assists our Engineering Manager (and Department) with the design and drawing of products with appropriate specifications. This role also plays a crucial part in the effectiveness and efficiency of our engineering department to ensure operational expectations are met, standards are maintained, and purchasing is up to date. Typical challenges faced will be to ensure the direction is taken from the Engineering Manager to meet appropriate specifications and find the best possible solution to suit the customer requirements. Also that all the correct information is stored, up to date, and on time for production and purchasing.
Design and engineering
? Taking direction from Engineering manager on creation of innovative solutions to suit the customer requirements
? Design and drawing as directed using CAD software and any other systems
Real application of designs
? Assisting Engineering manager with checking that the product is built according to specifications on a workshop level
? Ensure databases and reference libraries of standard parts is up to date at all times.
? Creating Purchasing lists from drawing packs for procurement
? Generating required files and information for operations, as required by the Operations Manager
Reporting
? Responsible for ensuring that designs are well organised and filed in established systems
HEALTH & SAFETY ACCOUTABILITIES:
Employee:
• The employee will identify and report all hazards and incidents.
• The employee will participate fully in the Health & Safety improvement process.
• The employee will co-operate fully in any injury management process to ensure full participation in the workforce after cleared fit for duties by a registered medical practitioner.
• To fill out to their best ability the register of injuries, incidents and near misses.\
COMPETENCIES:
Responsible for increasing the company’s productivity by helping employees cultivate their skills and knowledge as well as update employees on company goals and procedures using seminars or lectures.
The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different type of audiences. Organizational skills and a positive attitude are important qualities of this role.
The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware and software and related infrastructure. This individual ensures that system
hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide laptop or desktop support (Windows or Macintosh) to end-users directly.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Administer users and computers or laptops manually.
• Provides e-mail and application support.
• Perform PC hardware and software maintenance/upgrades on a quarterly basis or as required.
• Creates trouble tickets regarding queries, issues, and complaints using the Ticketing System.
Ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
The QA Analyst will monitor inbound and outbound calls and email responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This person will participate in customer and client listening programs to identify customer needs and expectations.
We have an exciting opportunity for an ambitious Accountant to join our team. This role will report to and work closely with a Director, where you will have exposure to an array of clients and challenging work. You will be given early managerial responsibilities, direct client contact and have the opportunity to potentially train and mentor junior and offshore team members to help
fast-track your career progression.
The Booking Staff’s key responsibility is to ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
?Write responses to questions and include supporting information ? Follow up on enquiries to help customers in their decision making ? Provide customer service by email and within online forums ? Escalate cases as necessary ? Provide support as needed ? Filter and assign tickets ? Update customer support and marketing software based on the status of tickets ? Review and respond to social media content in the client’s communities ? Perform admin related tasks across all areas of the business ? Write simple and clear documentation on different business processes
? Experience in a phone, email, web chat-based, fast-paced & dynamic customer environment is a plus ? High level of English communication skills - both written and verbal ? Strong problem-solving skills ? Can work well in a team ? Able to work with minimal supervision ? Open to feedback and keen to learn ? Outstanding customer service skill
The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario.
• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time
• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines
Thel Reports Analyst analyzes user data needs and determine needs resolved through
an automated repeatable process. Someone who has had at least 1-year experience as a Reports Analyst in a BPO setting or in an equivalent role would be the perfect candidate for this role.
Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions, and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.