HR Associate
1 Jobs Available
Open|5 days ago

Job Details


Overview

The HR Associate role will handle HR and office-admin related concerns and provide assistance to the other support team members.

Duties and Responsibilities

  • Issuing employment contracts and verifying completion.
  • Issuing new employees with onboarding documents (e.g job offers, contracts).
  • Keeping and managing employee records.
  • Preparing timesheets for payroll processing.
  • Explaining employee benefits.
  • Organizing and managing engagement activities and events.
  • Handling HR and office admin-related concerns.
  • Maintaining employee confidentiality.
  • Contacting and interviewing candidate references and verifying education listings.
  • Managing HR records including, résumés, applicant logs, and employee forms.
  • Conducting employee orientations.

Candidate Requirements

  • You must be a team player and have an optimistic and enthusiastic personality, someone who is open to reach to all the team and have them engaged.
  • Has a background in compensation and benefits.
  • Basic knowledge of labor law.
  • Proficient in database software, email systems, office software and related business and communication tools.
  • Excellent communication and interpersonal skills.
  • Effective HR administration and people management skills.
  • Friendly and professional demeanor.
  • Meticulous attention to detail.
  • Strong decision-making and problem-solving skills.
  • Ability to accurately follow instructions.
  • Empathy and an approachable demeanor.
  • Has good team dynamics.
  • Attentiveness and honesty.
  • We are looking for a dedicated individual who is a team player and possesses communication skills.

Loan Processor
1 Jobs Available
Open|6 days ago

Job Details


Overview

As a Loan Processor/Virtual Assistant, you will be responsible for various tasks to assist the client on their day-to-day tasks such as but not limited to the below:


 

Duties and Responsibilities

  • Data entry and updating of clients and loan details in CRM systems
  • Processing, lodging, and tracking all loan applications from initial application to settlement
  • Liaise with clients, lenders, solicitors / conveyancers, accountants and other relevant third parties regarding mortgage applications
  • Following up outstanding documents from clients Providing other administrative support as and when required

Candidate Requirements

  • University graduate
  • Previous experience in a similar role or industry (Banking/Finance/Mortgage Broking) is advantageous
  • A 'Customer First' mentality
  • Proficient in the use of Microsoft Office suite of products
  • Ability to work autonomously and as part of a team
  • Excellent analytical skills Excellent verbal and written communication skills
  • Strong attention to details
  • Ability to multitask and meet deadlines
  • Knowledge of lending practices & loan processing will be advantageous but not essential Interest in the finance / mortgage industry
  • Ability to identify, measure and solve a problem in a systematic manner
  • Good knowledge of cloud-based information sharing tools such as Dropbox
  • Preference will be given to candidates with knowledge of Mercury 5 or Sales trekker CRM

3D Artist
1 Jobs Available
Open|1 week ago

Job Details


Overview

We are looking for a passionate 3D Artist, who has a good eye with designing and structures. Also, you will be closely working with an Australian client for this role. This is a DAYTIME SHIFT role and FIXED WEEKENDS!


 

Duties and Responsibilities

  • 3D modeling of buildings and landscapes using 3ds Max software.
  • Texturing using 3DSMax and Adobe Photoshop software.

The following technical skills will be required as a minimum:

  • Minimum 2-3 years experience using 3ds Max in a production environment.
  • Experience with low-polygon modeling.
  • Ability to interrupt Architectural design drawings.
  • 2-3 years experience using Adobe Photoshop.
  • Experience working with one of the following applications will be advantageous.
  • ArchiCAD, Revit and Rhino, Grasshopper.
  • Preparing texture maps for 3ds Max.
  • Creating textures of building facades.
  • Editing and manipulating photographs to create textures.

Candidate Requirements

  • Minimum of 2 years study as an Architectural draughtsperson OR
  • Minimum 2 years study in Animator using 3ds Max software OR
  • Applicants who can provide a high quality portfolio demonstrating their 3D modelling capabilities will be considered.

It’s not just about your technical skills; we are also looking for people who will work well with the team and have the following attributes:

  • You are highly proactive and motivated.
  • You have a can-do attitude.
  • You provide your full support.
  • You are passionate about 3D modeling.
  • Excellent English, verbal and written communication skills.

Jr. 3D Artist
1 Jobs Available
Open|1 week ago

Job Details


Overview

We are looking for a Junior 3D Artist, to join our studio and assist in producing architectural visualizations of the highest standard. Your task will be activating areas of the animation using 3D characters and changing texture maps using Photoshop.

You will also be required to communicate with other artists involved in the project and make sure that you are using the latest references. It is vital that you have an understanding of the project’s brief and making sure the crowd activation adheres to the brief.

You will be working closely with the team, and a senior artist will be assigned to further develop your skillset and enhance learning.

Duties and Responsibilities

  • Activating small to large areas of the animation using 3D characters.
  • Changing texture maps using Photoshop.
  • Communicating with other artists involved in the project and making sure you are using the latest references.
  • Understanding the project brief and making sure the crowd activation adheres to the brief.
  • Work closely and collaborate with Artists and other creatives.
  • Constantly check the quality control output to ensure adherence to production pipelines and meet the client’s design requirements.
  • Ensure visualizations output meet expectations, deadlines and deliverables set by management.
  • Work in partnership with project managers and the creative team to continuously improve the quality of our visualizations.

Candidate Requirements

  • Basic level skills in Photoshop
  • Basic level skills in 3DS Max
  • Excellent organizational skills
  • Exceptional communication skills
  • Collaborative spirit and positive attitude
  • A good historical record of long term employment
  • Ability to thrive in fast-paced environments and prioritize tasks
  • 1+ year experience in a similar role
  • Can-do, positive and solution-driven mindset
  • Self-motivated and upskill beyond the current skill as needed
  • Manage quality control to ensure we achieve the highest quality results
  • Responsible, reliable, accountable, and good attendance history
  • You have a strong work ethic, team player, and are an active communicator
  • An exceptional eye for detail Desirable but not critical

React Native Developer
1 Jobs Available
Open|1 week ago

Job Details


Overview

As a React Native Developer, you will be working with an Australian software and app developer.

This is a great opportunity to join a firm that focuses on:

  • Data & Analytics - BI/DWH, Big Data Analytics, Data Engineering, Data Science and Advanced Analytics
  • Digital - Full stack Development, UI/UX Design, Mobile Development
  • Cloud & Technology - Cloud Services (AWS, Azure, Google Cloud Platform), Managed Services
  • Customer Engagement - Marketing Campaigns, Campaign Analysis, Customer Insights
  • Artificial Intelligence - Natural Language Processing, Computer Vision, Machine Learning, Deep Learning
  • Cyber Security - DevSecOps, Penetration Testing, Multi-Cloud Security, Security Posture Analysis

Duties and Responsibilities

  • Experience with Git, Github, Bitbucket Git Flow
  • DevOps experience for mobile CI/CD
  • Write well-engineered, robust code
  • Review and understand requirements and scope of solutions
  • Good understanding of MVC and MVVM Design Patterns.
  • Contribute to the innovation, analysis, design, critique and continual improvement ability to develop reusable components Keep up to date with the latest capabilities and features of iOS and Android releases.
  • Help share knowledge and experience throughout the team and the company
  • Experience as a Scrum Master and/or SAFe methodology

Candidate Requirements

  • At least 3 years of experience in React Native development
  • Experience in using Ignite Boilerplate
  • Experience in CodePush
  • Bit Bucket
  • TypeScript is a bonus

React JS Developer
1 Jobs Available
Open|1 week ago

Job Details


Overview

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Duties and Responsibilities

  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Candidate Requirements

  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Thorough understanding of React.js and its core principles
  • Experience with popular React.js workflows (such as Flux or Redux)
  • Familiarity with newer specifications of EcmaScript
  • Experience with data structure libraries (e.g., Immutable.js)
  • Knowledge of isomorphic React is a plus
  • Familiarity with RESTful APIs
  • Knowledge of modern authorization mechanisms, such as JSON Web Token
  • Familiarity with modern front-end build pipelines and tools
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Ability to understand business requirements and translate them into technical requirements
  • A knack for benchmarking and optimization
  • Familiarity with code versioning tools {{such as Git, SVN, and Mercurial}}
  • 2-4 years of work experience in software development

Software QA Tester
1 Jobs Available
Open|1 week ago

Job Details


Overview

We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Ultimately, you will ensure that our products, applications and systems work correctly.

Duties and Responsibilities

  • Review and analyze system specifications
  • Collaborate with QA Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

Candidate Requirements

  • At least 4 years + QA Testing experience in complex SaaS or tech environment
  • Understanding of the responsibility to carry projects to completion
  • Show your passion for testing and getting things right
  • Ability to switch between multiple projects
  • Product spec research and confirming understanding of required outcomes
  • Liaison with developers and other stake-holders
  • To be a self-starter, with the ability to own your role by working autonomously (but also the confidence to work collaboratively with others in the wider team)
  • Functional Testing and interaction with the Prototype & UI of our products
  • Writing Test Cases and documenting tests conducted
  • Experience in automated testing for web and mobile applications
  • Stress testing & stress test strategies
  • Experience in Postman API testing (we also use Strapi)
  • Testing experience in a SQL & NoSQL Server environment
  • To be data-driven and comfortable using experimentation in your approach to product research and development
  • Ability to absorb recorded workshop videos and understand business requirements
  • A fine eye for detail and love to do things by the book
  • Experience in an Agile world
  • Experience in Jira & Jira Automation

WebGL Developer
1 Jobs Available
Open|1 week ago

Job Details


Overview

Ideally, the candidate will have programming experience in WebGL and relevant framework such as three.js + React Fibre development. Additionally, preference will be given to candidates who have User Interface design knowledge and experience along with a strong Object-Oriented design and programming skills and full-stack experience.

Duties and Responsibilities

  • Build and support Three.js/WebGL based components for mapping tools
  • Collaborate with the product owner and team members to deliver against product requirements
  • Collaborate with other team members and actively participating in regular stand ups, team meetings, and 1-2-1’s as part of your role
  • Create user guides for use internally and externally
  • Share ideas with your team and the wider business

Candidate Requirements

  • At least 4 years + product design experience in a SaaS or tech environment.
  • Formal qualification or equivalent experience in Digital Media Design, Human Computer Interaction, or similar fields.
  • Experience working across all aspects of the product development lifecycle.
  • User research / product discovery experience, including experience with user interviews, surveys, and unmoderated user tests.
  • To be data-driven and comfortable using experimentation in your approach to product research and development.
  • A working knowledge of Figma, and the ability to use and build component libraries and interactive variables.
  • To be a self-starter, with the ability to own your role by working autonomously (but also the confidence to work collaboratively with others in the wider team).
  • A fine eye for detail.
  • Ability to absorb recorded workshop videos and transform business requirements into design solutions.

UX/UI Designer
1 Jobs Available
Open|1 week ago

Job Details


Overview

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.

Duties and Responsibilities

  • Gather and evaluate user requirements in collaboration with product managers and engineers
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Design graphic user interface elements, like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  • Create original graphic designs (e.g. images, sketches and tables)
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to style standards on fonts, colors and images

Candidate Requirements

  • At least 4 years + product design experience in a SaaS or tech environment.
  • Formal qualification or equivalent experience in Digital Media Design, Human Computer Interaction, or similar fields.
  • Experience working across all aspects of the product development lifecycle.
  • User research / product discovery experience, including experience with user interviews, surveys, and unmoderated user tests.
  • To be data-driven and comfortable using experimentation in your approach to product research and development.
  • A working knowledge of Figma, and the ability to use and build component libraries and interactive variables.
  • To be a self-starter, with the ability to own your role by working autonomously (but also the confidence to work collaboratively with others in the wider team).
  • A fine eye for detail.
  • Ability to absorb recorded workshop videos and transform business requirements into design solutions.

Graphic Designer (AI)
1 Jobs Available
Open|1 week ago

Job Details


Overview

The Graphic Designer is a permanent full-time role. The client is expanding and looking for an accomplished designer who upholds standard excellence in their work. Combined with experience and understanding of industry trends, user experience, and creative best practices across the industry. The ideal candidate can work autonomously in creating and evolving client's digital asset suite to establish a strong brand identity and deep customer engagement.

Duties and Responsibilities

  • Develop digital assets for use across all of the client's digital and web channels create and conceptualize concepts and visuals in line with team requirements and direction, ensuring the highest standard along with timely completion
  • Amend and edit design work based on team feedback
  • Ensure final graphics and designs are visually appealing, engaging, and on-brand
  • Contribute to the design phase for a broad range of projects while incorporating current trends, industry developments, and brand-specific guidelines
  • Exercise high attention to detail when designing and interpreting briefs to ensure accuracy and quality
  • Assist the team with graphic design support as directed

Candidate Requirements

  • Proven graphic designing experience in a similar industry
  • Minimum 2 years of experience working as a graphic designer or in a similar role
  • Strong experience with Adobe Suite, in particular Photoshop, InDesign, and Illustrator
  • A passion for design and strong conceptual ability
  • An excellent eye for design and detail and can adhere to Arterra Interactive’s brand and style guides to produce high-quality and engaging visual content
  • Excellent communication skills
  • Ability to multitask and prioritize workload appropriately
  • Ability to work efficiently and effectively autonomously as well as within a team
  • Experience in animation or architectural industry is advantageous

Bookkeeper (RZ)
1 Jobs Available
Open|1 week ago

Job Details


Overview

The Bookkeeper is responsible for all aspects of Accounts Payable & Accounts Receivable and cash management processing reporting to the Senior Accountant Team Lead. Candidates must ensure all tasks are completed accurately and in a timely manner, meeting all required deadlines.

Duties and Responsibilities

  • Record all supplier invoices and expense transactions accurately and efficiently in a timely manner
  • Process authorized accounts payable in a timely, accurate and efficient manner
  • Reconcile all accounts in a timely, accurate and efficient manner
  • Manage bank and credit card reconciliations and reconcile credit card transactions
  • Prepare and process account payments
  • Assist with end-of-month processing
  • Prepare analysis of accounts
  • Monitor accounts to ensure payments are up-to-date; Follow up on outstanding debts
  • Validation/coding/posting of receipt bank data
  • Managing the helpdesk ticketing system for all incoming queries from
  • suppliers/customers/internal business users.
  • Maintain supplier files
  • Produce financial reports as required
  • Monitor and manage key performance indicators and key business drivers on a weekly basis
  • Undertake ad-hoc duties

Candidate Requirements

  • Extensive knowledge of general accounting procedures
  • Experience with Microsoft and Accounting Software Packages
  • High-level organizational and prioritizing skills
  • Excellent attention to detail and accuracy
  • Ability to work without close supervision in an assertive manner
  • Ability to work as part of a team
  • Willingness to learn and take on responsibility


 

Digital Marketer
1 Jobs Available
Open|1 month ago

Job Details


Overview

We are looking for a digital marketer who has experience in a variety of areas in order to help fulfil client projects each month. Website design / development, article publishing, photo editing, video editing, as well as some research projects, database creation and other administrative work. Our company is growing FAST and this role is critical to ensure that our clients receive a high level of work and we continue to deliver excellent results for their campaigns each month.

Duties and Responsibilities

• Monthly production and management of content tasks for a variety of client accounts • Production of websites on Wordpress using Elementor • You’ll be liaising with the co-founder, Stuart Brown • Working with a growing, high impact team to develop creative marketing solutions • Setting up and managing client projects to allow smooth production of client projects

Candidate Requirements

• Strong experience using Wordpress / Elementor and related plugins • A portfolio of work in a variety of areas (web, video, static image content) • Experience with the following software… • Adobe Premiere • Adobe Photoshop • Adobe Illustrator • Google Analytics • Google Tag Manager • Google Ads • Formal qualifications are not required, your portfolio and technical knowledge will be the main tool used to judge suitability.

Junior Design Engineer
1 Jobs Available
Open|6 months ago

Job Details


Overview

The Engineering Assistant assists our Engineering Manager (and Department) with the design and drawing of products with appropriate specifications. This role also plays a crucial part in the effectiveness and efficiency of our engineering department to ensure operational expectations are met, standards are maintained, and purchasing is up to date. Typical challenges faced will be to ensure the direction is taken from the Engineering Manager to meet appropriate specifications and find the best possible solution to suit the customer requirements. Also that all the correct information is stored, up to date, and on time for production and purchasing.

Duties and Responsibilities

Design and engineering

? Taking direction from Engineering manager on creation of innovative solutions to suit the customer requirements

? Design and drawing as directed using CAD software and any other systems

Real application of designs

? Assisting Engineering manager with checking that the product is built according to specifications on a workshop level

? Ensure databases and reference libraries of standard parts is up to date at all times.

? Creating Purchasing lists from drawing packs for procurement

? Generating required files and information for operations, as required by the Operations Manager

Reporting

? Responsible for ensuring that designs are well organised and filed in established systems

HEALTH & SAFETY ACCOUTABILITIES:

Employee:

• The employee will identify and report all hazards and incidents.

• The employee will participate fully in the Health & Safety improvement process.

• The employee will co-operate fully in any injury management process to ensure full participation in the workforce after cleared fit for duties by a registered medical practitioner.

• To fill out to their best ability the register of injuries, incidents and near misses.\

COMPETENCIES:

  • Customer Focus
  • Functional or Technical Skills
  • Integrity and Trust
  • Drive for Results

Candidate Requirements

  • Bachelor of Mechanical Engineering or equivalent
  • At least 1 to 3 years experience as Engineer
  • Good technical understanding of design and drafting, 3D CAD software experience using Solidworks and/or:
  • Understanding of technical specifications and design requirements relating to fluid movement/dynamics (pumps, flowrates) and dynamic loads
  • Has knowledge or experience in Metal Fabrication Design and/or Anything in Transport Equipment (trucks, trailers and associated equipment)

Corporate Trainer
1 Jobs Available
Open|6 months ago

Job Details


Overview

Responsible for increasing the company’s productivity by helping employees cultivate their skills and knowledge as well as  update employees on company goals and procedures using seminars or lectures.

The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different type of audiences. Organizational skills and a positive attitude are important qualities of this role.

Duties and Responsibilities

  • Schedule and conduct training sessions, New Hire Orientations, workshops, etc
  • Prepare educational material such as module summaries, videos etc.
  • Support and mentor new employees
  • Keep attendance and other records
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training

Candidate Requirements

  • Proven experience of at least 1 year as a Trainer
  • A minimum of 1 year of proven experience as a Trainer
  • Knowledge of effective teaching methodologies and training techniques
  • Proficient in MS Office (esp. Powerpoint); e-learning software is an asset
  • Excellent communication, presentation and public speaking skills
  • Organizational and time management abilities

Systems Administrator (Cebu)
2 Jobs Available
Open|7 months ago

Job Details


Overview

The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware and software and related infrastructure. This individual ensures that system
hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide laptop or desktop support (Windows or Macintosh) to end-users directly.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Administer users and computers or laptops manually.
• Provides e-mail and application support.
• Perform PC hardware and software maintenance/upgrades on a quarterly basis or as required.
• Creates trouble tickets regarding queries, issues, and complaints using the Ticketing System.

Candidate Requirements

  • At least 2 years experience in network support or administration, prefferrably in the BPO or Manufacturing industry
  • Bachelor's degree in Information Technology or any related field
  • Ability to work under pressure
  • Can work with minimal supervision

Customer Care Representative
2 Jobs Available
Open|8 months ago

Job Details


Overview

Ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.

Duties and Responsibilities

  • Familiarize our system Tree Manager and be able to enter details from email/call 
  • Outbound calls to different recipients 
  • Inbound calls and capture necessary details (possible updates or fresh work orders) 
  • Learn various portal login and processes 
  • Acts as a middle man between Insurance company and Tree Partners 
  • Solve simple concerns and collect feedbacks or KPIs 
  • Write responses to questions and include supporting information Follow up on inquiries to help customers in their decision making 
  • Provide customer service by email and within online forums 
  • Escalate cases as necessary 
  • Provide support as needed during client’s monthly online webinars 
  • Update customer support and marketing software based on the status of tickets
  • Review and respond to social media content in the client’s communities 
  • Perform admin related tasks across all areas of the business

Candidate Requirements

  • Minimum of 1-year experience in a phone, email, web chat-based, fast-paced & dynamic customer environment. 
  • Strong problem-solving skills 
  • Good English communication skills (verbal and written) 
  • Strong attention to detail 
  • Strong organizational and multi-tasking skil

Quality Assurance Analyst
1 Jobs Available
Open|9 months ago

Job Details


Overview

The QA Analyst will monitor inbound and outbound calls and email responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This person will participate in customer and client listening programs to identify customer needs and expectations.


 

Duties and Responsibilities

  • Participate in the designing of call monitoring formats and evaluation programs
  • Ability to mentor, coach, and provide direction to a team of employees
  • Perform call monitoring and provides trend data to the site management team
  • Use quality monitoring data management system to compile and track performance at team and individual level
  • Perform monitors of customer care email responses
  • Participate in customer and client listening programs to identify customer needs and expectations
  • Provide actionable data to various internal support groups as needed
  • Coordinate and facilitates call calibration sessions
  • Provide feedback to team leaders and managers on 
  • Prepare and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned

Candidate Requirements

  • 2-3 years’ experience as QA Specialist/Analyst  preferably in a BPO setting
  • Good English communication skills (verbal and written)
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Ability to multitask and successfully operate in a fast-paced environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • A meticulous approach to work

Accountant
1 Jobs Available
Open|9 months ago

Job Details


Overview

We have an exciting opportunity for an ambitious Accountant to join our team. This role will report to and work closely with a Director, where you will have exposure to an array of clients and challenging work. You will be given early managerial responsibilities, direct client contact and have the opportunity to potentially train and mentor junior and offshore team members to help
fast-track your career progression.

Duties and Responsibilities

  •  Preparing financial statements and income tax returns for businesses, high
    wealth clients and family groups including Individuals, Partnerships, Companies, Trusts and SMSFs
  • Preparing Business Activity Statements (BAS's) and Instalment Activity
    Statements (IAS's) ? Preparing payroll tax returns, cash flow statements, activity statements
  • Liaise with tax authorities on client matters
  • Business entity setup and registration
  • Prepare tax registrations and applications as required
  • Deal with client enquiries and provide additional services as required
  • Ensure clients consistently receive service excellence in line with our service
    standards
  • Develop an in-depth knowledge of all clients’ financial situations
  • Achieve agreed targets (KPI’s). 
  • Developing and maintaining strong relationships with clients
  • Supervising and mentoring junior and offshore team members
  • Providing feedback, strategies and recommendations (where appropriate) for
    clients’ affairs to Client Manager, Director or directly to client

Candidate Requirements

  • Possess a minimum of 3 years Accounting experience preferably with  Australian Tax and
    Accounting/ Business Services 
  •  Strongly align with our vision, mission and values
  • Excellent Xero and Excel knowledge
  • Understanding of Australian entities/ structures – including sole traders, partnerships, companies, trusts
  •  Excellent written and verbal communication skills and ability to understand
    client needs
  • Maintain up-to-date knowledge of relevant taxation and other relevant
    legislation and rulings. 
  • Exceptional attention to detail ? Ability to manage the workflow, meet deadlines and work under pressure
  • Positive and happy attitude
  • Excellent time management skills
  • Highest standard of ethics, confidentiality and professionalism
  • Achieve agreed targets (KPI’s).

Booking Staff (Seasonal)
8 Jobs Available
Open|10 months ago

Job Details


Overview

The Booking Staff’s key responsibility is to ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.

Duties and Responsibilities

?Write responses to questions and include supporting information ? Follow up on enquiries to help customers in their decision making ? Provide customer service by email and within online forums ? Escalate cases as necessary ? Provide support as needed ? Filter and assign tickets ? Update customer support and marketing software based on the status of tickets ? Review and respond to social media content in the client’s communities ? Perform admin related tasks across all areas of the business ? Write simple and clear documentation on different business processes

Candidate Requirements

? Experience in a phone, email, web chat-based, fast-paced & dynamic customer environment is a plus ? High level of English communication skills - both written and verbal ? Strong problem-solving skills ? Can work well in a team ? Able to work with minimal supervision ? Open to feedback and keen to learn ? Outstanding customer service skill

Team Leader (Cebu)
1 Jobs Available
Open|10 months ago

Job Details


Overview

The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario.

Duties and Responsibilities

• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time

Candidate Requirements

• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines

Senior Accountant
1 Jobs Available
Open|10 months ago

Job Details


Overview

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Duties and Responsibilities

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Candidate Requirements

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Workforce Analyst
1 Jobs Available
Open|10 months ago

Job Details


Overview

Thel Reports Analyst analyzes user data needs and determine needs resolved through
an automated repeatable process. Someone who has had at least 1-year experience as a Reports Analyst in a BPO setting or in an equivalent role would be the perfect candidate for this role.

Duties and Responsibilities

  • Analyze user data needs and determine needs resolved through an automated repeatable process
  • Review system capabilities, workflow, and scheduling limitations to identify if requested programs are possible in the client’s current system
  • Prepare transparent standard-reports and analyze to support business needs
    Handle small projects, present results, and meet deadlines by collaborating multiple projects
  • Develop and enhance spreadsheets and databases’ functionality like usage of forms, templates and logic functions
  • Ensure high data quality through regular quality checks
  • Offer compliance, escalations, operations and supplier audits, data analytics, and complex activity administration daily
  • Extract, filter and aggregate data through logical queries and basic programming
  • Develop and create data layout like tables, charts, graphs, heat maps, and process flow diagrams

Candidate Requirements

  • At least 1-year experience as a Reports Analyst in a BPO setting or in an equivalent role
  • Proficient in Amazon QuickSight or similar platforms
  • Ability to create, update and share databases
  • Ability to prioritize and perform effectively in a fast-paced environment
  • Exceptional written and verbal English communication skills
  • Demonstrated ability to work independently and manage own time effectively; must be self-motivated, detail- oriented and goal-oriented
  • Demonstrated ability to collaborate with a team and communicate effectively

Customer Service Experts (Cebu)
7 Jobs Available
Open|10 months ago

Job Details


Overview

Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions, and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.

Duties and Responsibilities

  • Answer incoming and outgoing calls promptly from customers with inquiries on product orders
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints.
  • Knowing the products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Candidate Requirements

  • University/college degree is an asset
  • Familiarity with office software and phone systems a plus
  • Previous experience, especially in particular industry, preferred
  • Ability to stay calm when customers are stressed or upset.
  • Excellent English communication skills - both written and verbal
  • Ability to multitask, prioritize and manage time effectively