Office Admin Assistant
1 Jobs Available
Open|1 week ago

Job Details


Overview

We are looking for an Office Admin Staff to perform a variety of administrative and clerical tasks. Responsibilities include providing support to our managers and employees, assisting in daily office needs, and managing our company’s general administrative activities. The ideal candidate should have good oral and written English communication skills and be able to organize their work using tools, like Microsoft Office and Google applications.

Duties and Responsibilities

  • Answer and direct phone calls and handle basic inquiries
  • Manage the desk reception area
  • Organize and schedule appointments
  • Manage office supplies stock and place orders
  • Handle other purchasing requirements of the company including sourcing of new suppliers and negotiation of prices
  • Arrange travel and accommodations
  • Schedule and coordinate in-house and external events
  • Perform simple accounting tasks such as cash liquidation, expenses reporting, payment of government contributions etc.
  • Organize a filing system for important and confidential company documents
  • Distribute and store correspondence (e.g. letters, emails, and packages)
  • Arranges for dispatch/courier of documents
  • Process government permits
  • Plan, organize and execute corporate activities and organizational events
  • Performs other related duties as required

Candidate Requirements

  • Must possess good written and verbal English communication skills
  • Fresh graduates with any administrative degree are welcome to apply
  • Previous work experience in employee engagement or any similar roles is a plus
  • Excellent attention to detail and accuracy
  • Must be willing to do multi-tasking office functions
  • Able to effectively prioritize assignments, and complete them in a timely manner
  • Can work under pressure with minimal supervision
  • Confident in communicating with all sorts of people, face to face, via phone or email

Associate Corporate Trainer
1 Jobs Available
Open|1 week ago

Job Details


Overview

Responsible for increasing the company’s productivity by helping employees cultivate their skills and knowledge as well as  update employees on company goals and procedures using seminars or lectures.

The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different type of audiences. Organizational skills and a positive attitude are important qualities of this role.

Duties and Responsibilities

  • Schedule and conduct training sessions, New Hire Orientations, workshops, etc
  • Prepare educational material such as module summaries, videos etc.
  • Support and mentor new employees
  • Keep attendance and other records
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training

Candidate Requirements

  • Proven experience of at least 1 year as a Trainer
  • A minimum of 1 year of proven experience as a Trainer
  • Knowledge of effective teaching methodologies and training techniques
  • Proficient in MS Office (esp. Powerpoint); e-learning software is an asset
  • Excellent communication, presentation and public speaking skills
  • Organizational and time management abilities

Talent Acquisition Associate
1 Jobs Available
Open|1 week ago

Job Details


Overview

This person will be screening roles ranging from Virtual Assistants, Customer Service Representatives to specialized and managerial roles. We need someone zealous enough to take new challenges and turn ideas into successful implementation and results.

Duties and Responsibilities

? Source and attract candidates by using databases, social media, job boards, etc.
? Screen candidates resumes and job applications
? Conduct interviews using the company's recruiting tools as well as other effective selection tools/methods
? Assess applicants’ relevant knowledge and experience
? Act as a point of contact and build influential candidate relationships during the selection process
? Completing paperwork for new hires.
? Promoting the company's reputation and attractiveness as a good employment opportunity.
? Providing recruitment reports to hiring managers.

Candidate Requirements

? Candidate must possess at least a Bachelor’s Degree
? Must have at least 1 year experience in Sourcing, screening & recruitment preferably in a BPO setting
? Has an appropriate level understanding of Recruitment systems and processes
? Ability to build client and applicant relationships
? Above Average English communication skills both written and oral
? Strong attention to details

Team Leader (DMG)
1 Jobs Available
Open|2 weeks ago

Job Details


Overview

The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario. This position will be based in Dumaguete.

Duties and Responsibilities

• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time

Candidate Requirements

• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines

Jr. Systems Administrator (Dumaguete)
1 Jobs Available
Open|2 weeks ago

Job Details


Overview

The Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware and software and related infrastructure. This individual ensures that system
hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide laptop or desktop support (Windows or Macintosh) to end-users directly.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Administer users and computers or laptops manually.
• Provides e-mail and application support.
• Perform PC hardware and software maintenance/upgrades on a quarterly basis or as required.
• Creates trouble tickets regarding queries, issues, and complaints using the Ticketing System.

Candidate Requirements

  • At least 2 years experience in network support or administration, prefferrably in the BPO or Manufacturing industry
  • Bachelor's degree in Information Technology or any related field
  • Ability to work under pressure
  • Can work with minimal supervision

Web Developer
2 Jobs Available
Open|2 months ago

Job Details


Overview

We are looking for an experienced Web Developer who will be responsible for coding, creating innovative design and layout of our website.  This person’s responsibilities include building the website from concept all the way to completion of the website.

Duties and Responsibilities

  • Write well designed, testable, efficient code by using best software development practices
  • Create and test applications for websites
  • Gather design specifications and requirements based on technical needs
  • Works with graphics and web designers
  • Troubleshoots website problems
  • Maintain, scale and update our websites

Candidate Requirements

  • In-depth knowledge and experience in Wordpress, Woocommerce, PHP, CSS
  • Experience with Shopify and creating applications is a plus

Quality Assurance Analyst
1 Jobs Available
Open|2 months ago

Job Details


Overview

The QA Analyst will monitor inbound and outbound calls and email responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This person will participate in customer and client listening programs to identify customer needs and expectations.


 

Duties and Responsibilities

  • Participate in the designing of call monitoring formats and evaluation programs
  • Ability to mentor, coach, and provide direction to a team of employees
  • Perform call monitoring and provides trend data to the site management team
  • Use quality monitoring data management system to compile and track performance at team and individual level
  • Perform monitors of customer care email responses
  • Participate in customer and client listening programs to identify customer needs and expectations
  • Provide actionable data to various internal support groups as needed
  • Coordinate and facilitates call calibration sessions
  • Provide feedback to team leaders and managers on 
  • Prepare and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned

Candidate Requirements

  • 2-3 years’ experience as QA Specialist/Analyst  preferably in a BPO setting
  • Good English communication skills (verbal and written)
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Ability to multitask and successfully operate in a fast-paced environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • A meticulous approach to work

Accountant
1 Jobs Available
Open|2 months ago

Job Details


Overview

We have an exciting opportunity for an ambitious Accountant to join our team. This role will report to and work closely with a Director, where you will have exposure to an array of clients and challenging work. You will be given early managerial responsibilities, direct client contact and have the opportunity to potentially train and mentor junior and offshore team members to help
fast-track your career progression.

Duties and Responsibilities

  •  Preparing financial statements and income tax returns for businesses, high
    wealth clients and family groups including Individuals, Partnerships, Companies, Trusts and SMSFs
  • Preparing Business Activity Statements (BAS's) and Instalment Activity
    Statements (IAS's) ? Preparing payroll tax returns, cash flow statements, activity statements
  • Liaise with tax authorities on client matters
  • Business entity setup and registration
  • Prepare tax registrations and applications as required
  • Deal with client enquiries and provide additional services as required
  • Ensure clients consistently receive service excellence in line with our service
    standards
  • Develop an in-depth knowledge of all clients’ financial situations
  • Achieve agreed targets (KPI’s). 
  • Developing and maintaining strong relationships with clients
  • Supervising and mentoring junior and offshore team members
  • Providing feedback, strategies and recommendations (where appropriate) for
    clients’ affairs to Client Manager, Director or directly to client

Candidate Requirements

  • Possess a minimum of 3 years Accounting experience preferably with  Australian Tax and
    Accounting/ Business Services 
  •  Strongly align with our vision, mission and values
  • Excellent Xero and Excel knowledge
  • Understanding of Australian entities/ structures – including sole traders, partnerships, companies, trusts
  •  Excellent written and verbal communication skills and ability to understand
    client needs
  • Maintain up-to-date knowledge of relevant taxation and other relevant
    legislation and rulings. 
  • Exceptional attention to detail ? Ability to manage the workflow, meet deadlines and work under pressure
  • Positive and happy attitude
  • Excellent time management skills
  • Highest standard of ethics, confidentiality and professionalism
  • Achieve agreed targets (KPI’s).

Digital Marketing Manager
1 Jobs Available
Open|4 months ago

Job Details


Overview

The Digital Marketing Manager will develop, implement, track and optimize our digital marketing campaigns across all digital channels.


 

Duties and Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Develop and monitor campaign budgets. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Lead and brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Prepare accurate reports on our marketing campaign’s overall performance using strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Candidate Requirements

  • Degree in marketing or a related field
  • Proven working experience in digital marketing for at least 2 years
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools (e.g., Google Analytics, Semrush and others)
  • Experience in setting up and optimizing Google Adwords campaigns
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Team Leader (Cebu)
1 Jobs Available
Open|4 months ago

Job Details


Overview

The Client Success Manager (Team Leader) will be responsible for managing and building good relationships with clients and their staff to ensure business success. CSM is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience on team management and client services management in a low-headcount scenario.

Duties and Responsibilities

• Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
• Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
• Communicate and collaborate with the Management, and Support departments to improve performance and processes
• Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
• Distribute performance reports and updates to clients on the progress/issues of their staff/teams
• Bridge any awareness and knowledge gap of all the parties involved
• Review, implement and manage the key performance indicators to ensure business growth
• Take corrective actions necessary to make sure that the plans and goals remain on track
• Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations
• Work with the Management to develop, implement, and manage staff career development plans
• Assist with recruitment, including interview and calibration sessions (as needed)
• Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
• Keep track of all employees out of office - planned and unplanned leaves
• Manage and deliver other ad hoc responsibilities as assigned from time to time

Candidate Requirements

• Proven 2+ years of experience as a Client Services Specialist/Manager, Junior Operations Manager or a Senior Team Leader in a BPO setting or any similar roles
• Excellent verbal and written English Communication Skills
• Able to build strong relationships - both internal and external
• Proven excellent coaching skills
• Satisfactory Reporting and Analytics skills
• Basic knowledge in Lean Continuous Improvement
• Ability to take charge of solving difficult problems
• Strong attention to detail
• Open-minded and adaptive to change
• Proactive and accountable
• Results-driven yet people-oriented
• Excellent command of the MS Excel application and other reporting tools - able to build necessary reports from scratch, based on available data / raw data and can present information tailored to the specific client or audience
• Able to comprehend, analyze, and interpret operational performance data
• Highly organized, able to multitask and manage a team of staff
• Proven track record of leading initiatives and delivering to timelines

Appointment Setters
5 Jobs Available
Open|4 months ago

Job Details


Overview

Appointment Setters will be reporting to the general manager, and will help with our B2B sales. Shift schedule will be shifting since you will also be cold calling US clients.  Work setup is in-office in the meantime.

Duties and Responsibilities

  • Leads generation
  • Cold calling
  • Appointment setting
  • LinkedIn Marketing
  • B2B Sales LinkedIn

Candidate Requirements

  • At least 3 years’ appointment setting experience in a BPO company
  • Excellent English communication skills
  • Strong customer service and sales orientation
  • Can work independently with minimal supervision
  • High attention to detail to achieve accuracy
  • Result-oriented and proactive
  • Knowledge of office management systems and procedures

Customer Service Representative (Cebu)
30 Jobs Available
Open|4 months ago

Job Details


Overview

Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions, and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.

Duties and Responsibilities

  • Answer incoming and outgoing calls promptly from customers with inquiries on product orders
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints.
  • Knowing the products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Candidate Requirements

  • University/college degree is an asset
  • Familiarity with office software and phone systems a plus
  • Previous experience, especially in particular industry, preferred
  • Ability to stay calm when customers are stressed or upset.
  • Excellent English communication skills - both written and verbal
  • Ability to multitask, prioritize and manage time effectively